Responsible Gaming at 99bt

Gaming is entertainment. These tools and guidelines help you keep it that way.

Our Commitment to Safer Play

99bt treats responsible gaming as a foundation, not an afterthought. Every player who opens an account should be able to enjoy sports betting, live casino, and fishing games as a leisure activity — with a clear head and within a budget they can afford to lose.

We provide tools that put you in control of your own account. You can set deposit limits, take a short break, or lock yourself out permanently. None of these actions require approval from customer support — you can apply most of them directly from your account settings.

Remember: 99bt is for entertainment only. The house edge means that, over time, most players lose money. Never use rent, food, or family money to fund your gaming wallet.

Warning Signs of Problem Gambling

Problem gambling rarely starts with a single session. It builds gradually, so early recognition matters. Check whether any of the following feel familiar to you.

Chasing losses — depositing again immediately after losing to "win it back"
Betting more than you planned, session after session
Hiding the amount of time or money you spend gaming from family
Feeling restless or irritable when you try to cut down
Borrowing money or selling belongings to fund bets
Missing work, studies, or family obligations because of gaming sessions
Gambling to escape stress, loneliness, or emotional problems

If two or more of these sound like you, consider using one of the account tools below or reaching out to a counselling service.

Quick Self-Assessment

Answer these four questions honestly. There are no right or wrong answers — this is just a prompt for reflection, not a diagnostic test.

#	Question	If the answer is "Yes"
1	Have you ever deposited more than you planned because you were chasing a loss?	Set a daily deposit limit in your account settings today.
2	Have you spent money on gaming that you needed for bills or food?	Consider a cooling-off period of at least 7 days.
3	Have you felt anxious or unable to focus until you placed a bet?	Talk to a counsellor — see the contact list below.
4	Has someone close to you expressed concern about your gaming?	Take their concern seriously and review your recent activity.

Account Control Tools

99bt provides the following protective tools for all registered accounts. Each one is free to use and applies immediately unless stated otherwise.

Tool	What It Does	How Long It Takes to Apply	Can It Be Reversed?
Daily Deposit Limit	Sets a ceiling on how much ৳ you can deposit in a 24-hour window	Immediate	Yes — but increases only take effect after 72 hours
Weekly Deposit Limit	Caps total deposits across a 7-day rolling period	Immediate	Yes — same 72-hour delay for increases
Session Time Reminder	Sends an in-app notification after a set number of hours in one session	Immediate	Yes, at any time
Cooling-Off Period	Temporarily locks your account for 1 day, 7 days, or 30 days	Immediate	No — the full period must expire before you can log in again
Self-Exclusion	Closes your account for 6 months or permanently with no option to reopen early	Within 24 hours of request	No early reversal; permanent exclusion is final

Important: If you choose self-exclusion, any existing balance will be refunded to your bKash, Nagad, or Rocket account after the standard verification check. Bonuses and pending bonus wagers are forfeited.

How to Activate Each Tool

1
Log in to your 99bt account
Go to the login page and sign in with your registered mobile number and password.
2
Open Account Settings
Tap your profile icon in the top-right corner, then select "Settings" from the dropdown menu.
3
Go to Responsible Gaming
Find the "Responsible Gaming" tab. All limit and exclusion tools are grouped here in one place.
4
Choose your tool and confirm
Select the tool, enter your preferred value or duration, and tap "Confirm". Cooling-off and self-exclusion requests require a second confirmation step to prevent accidental activation.
5
Contact Live Chat if you need help
Our 24/7 live chat team can help you apply any of these tools immediately if you cannot access your account settings for any reason.

Protecting Players Under 18

99bt does not allow anyone under 18 years of age to register or place bets. During the KYC process, we verify age using a valid National ID Card (NID), Passport, or Driving Licence. Accounts where the holder is found to be underage are closed immediately and any funds returned to the original payment source.

If you share a device with young family members

We strongly recommend using a password-protected user profile on your phone or computer so that children cannot access your 99bt account or the app. You can also use parental control apps available on Android to restrict access to specific applications. The 99bt app requires Android 8.0 or higher — the same parental control settings that govern other apps apply here too.

If you suspect that a minor has accessed an account — yours or someone else's — contact our live chat immediately. We will investigate and act within two hours.

Where to Find Help

If you feel that gaming is becoming a problem, talking to a professional is the most effective step you can take. The following channels are available to players in Bangladesh.

99bt Live Chat

Available 24/7 inside the app or on the website. Ask for the Responsible Gaming team and they will apply any account tool on your behalf, immediately.

Kaan Pete Roi

Bangladesh's first mental health helpline. Free, confidential, and available in Dhaka. Call if you need someone to talk to about stress, anxiety, or compulsive behaviour.

Gamblers Anonymous

International peer-support network with an online community open to players from Bangladesh. Meetings are anonymous and free of charge.

Family Support

If a family member's gambling is affecting you, you can contact our support team and ask us to flag the account for a welfare review. We treat these requests with full confidentiality.

Questions About Responsible Gaming

Can I lower my deposit limit below the minimum deposit of ৳400?

Yes. You can set your daily or weekly deposit limit to any amount, including values lower than the platform minimum deposit of ৳400. If your limit is set to ৳0, no deposits will be accepted for that period.

What happens to my bonus if I activate a cooling-off period?

Active bonuses are paused when a cooling-off period begins. The bonus clock also pauses. When the cooling-off period ends and you log back in, the remaining bonus validity and wagering progress resume from where they left off, provided the bonus has not expired entirely.

Can I still withdraw my balance during a self-exclusion?

Yes. After your self-exclusion is confirmed, any verified balance will be sent back to your bKash, Nagad, or Rocket account within the standard withdrawal processing time of 37 minutes, subject to your account passing the KYC check. Bonus funds and unmet wagering requirements are forfeited.

How do I request permanent account closure?

Start a live chat session and tell the agent you want permanent self-exclusion. The agent will confirm your identity, explain what happens to your balance and bonuses, then process the closure within 24 hours. Once permanent exclusion is applied, we will not reopen the account under any circumstances.

What documents does 99bt require for age verification?

We accept a National ID Card (NID), a valid Passport, or a Driving Licence. All three must show your full name, date of birth, and photo. KYC review takes up to 2 hours and is required before your first withdrawal.

Does setting a deposit limit affect my ability to withdraw?

No. Deposit limits only restrict how much you can add to your wallet. Withdrawals are not affected — you can withdraw any verified balance at any time, up to the daily maximum of ৳185,000.

Information you share when requesting responsible gaming tools is handled according to our Privacy Policy. We do not share this data with third parties except where required by law. 99bt reviews all responsible gaming requests with the same confidentiality as any other account action.