99bt: Privacy Policy

This Privacy Policy explains how 99bt collects, stores, uses and protects personal data when you visit 99bt.best or use the 99bt mobile app. By creating an account or continuing to browse the site, you agree to the practices described here. If you disagree with any part, please stop using the platform and contact our support team to close your account.

1. Who Operates This Platform

99bt is an online gaming platform serving players in Bangladesh and other permitted regions. For any privacy-related enquiry, please reach our team through the 24/7 Live Chat available on 99bt.best. We do not publish a contact email address; all privacy requests must come through the in-platform support channels.

2. Data We Collect From You

99bt collects personal data at different points in your journey — registration, deposits, gameplay and account verification. The table below summarises what we collect and why.

We do not collect sensitive data such as religion, ethnicity or health records.

3. How 99bt Uses Your Information

Your data is used only for specific, legitimate purposes. We do not sell personal data to marketers or third-party data brokers.

Account and Service Management

We use your name, phone number and password to authenticate your login, process deposits and withdrawals (minimum deposit ৳400, minimum withdrawal ৳800), pay out winnings and apply bonuses such as the first-deposit welcome offer.

Fraud Prevention and AML Compliance

Financial transaction data — including bKash, Nagad, Rocket and Bank Transfer records — is monitored to detect unusual patterns, prevent account fraud and meet anti-money laundering obligations. KYC documents (reviewed within 2 hours of submission) are stored to verify identity before withdrawal processing.

Responsible Gaming

Gameplay records help us identify signs of problem gambling. If your session history shows risk indicators, our team may contact you through Live Chat and suggest self-exclusion or deposit limits.

Platform Improvement

Aggregated, anonymised data helps us understand which games — Slots, Fishing, Live Casino, Teen Patti — are most popular and where the app experience can be improved.

Promotional Communications

If you opt in during registration, we may send reload bonus alerts (15% reload) or VIP cashback updates via in-platform notifications. You can opt out at any time from your account settings.

4. Legal Grounds for Processing

We process personal data under the following grounds:

• Contract: processing your deposits, withdrawals and account management is necessary to deliver the service you signed up for.
• Legal obligation: KYC document collection and transaction monitoring are required by applicable financial and gaming regulations.
• Legitimate interest: fraud detection, platform security and responsible gaming monitoring protect both you and 99bt.
• Consent: promotional messages are sent only where you have explicitly opted in.

5. Third Parties We Share Data With

99bt shares data only where necessary. We do not transfer data to unrelated commercial third parties.

Game Providers

Providers including Pragmatic Play, JDB, CQ9, Ezugi, Evolution and PG Soft receive game-session identifiers and bet amounts so their game servers can run correctly. They do not receive your full name or financial account details.

Payment Processors

Transaction data is shared with bKash, Nagad, Rocket and bank partners to complete deposits (processed within 1 minute) and withdrawals (typically within 37 minutes, up to 6 hours for a first-time withdrawal).

Verification Services

KYC document images may be processed by a third-party identity-verification provider operating under a strict data-processing agreement with 99bt.

Legal Authorities

We will disclose data to law enforcement or regulatory bodies when required by a valid legal order.

6. Cookies and Tracking Technologies

99bt.best uses cookies and similar technologies to keep your session active, remember language preferences and analyse site traffic. We use three categories:

• Essential cookies: required for login sessions and security. Cannot be disabled.
• Analytics cookies: collect aggregated data on page visits and device type to improve the platform. You can decline these via the cookie settings panel.
• Preference cookies: remember your chosen game category or display settings between visits.

The 99bt App (Android, version 2.1.18, 32 MB, requires Android 8.0+) uses similar local storage mechanisms for session management. It does not use third-party advertising SDKs.

7. How Long We Keep Your Records

We keep your data only as long as needed for the purpose it was collected or as required by law.

• Active account data: retained for the lifetime of your account.
• Transaction records: kept for a minimum of 5 years to meet financial compliance requirements.
• KYC documents: retained for at least 5 years after account closure.
• Marketing preferences: deleted within 30 days of opting out.
• Closed accounts: anonymised gameplay data may be retained in aggregate analytics; personally identifiable data is deleted within 90 days of account closure unless a legal hold applies.

8. Your Rights Over Your Data

You have the following rights regarding the personal data 99bt holds about you. Submit any request through 24/7 Live Chat on the platform.

• Access: ask for a copy of the personal data we hold about you.
• Correction: request that incorrect or outdated data be fixed.
• Deletion: ask us to erase your data where there is no legal obligation to retain it.
• Restriction: request that we pause processing while a dispute is resolved.
• Portability: receive your account data in a machine-readable format.
• Objection: object to processing based on legitimate interest, including direct marketing.
• Withdraw consent: opt out of promotional messages at any time without penalty.

We will respond to verified requests within 30 days. We may need to confirm your identity before acting on a request.

9. Security Measures We Apply

99bt applies industry-standard security controls to protect your data:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for passwords and KYC document files.
• Role-based access control so only authorised staff can view sensitive records.
• Automated fraud monitoring on all financial transactions.
• Regular security reviews of the 99bt platform and app infrastructure.

No system is completely immune to breaches. If a breach occurs that affects your data, we will notify you through your registered contact within the timeframe required by applicable law.

10. Players Under 18

99bt is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, we will close it immediately and delete the associated personal data. If you believe a minor has registered, please contact us through Live Chat at once.

11. When This Policy Is Updated

We may revise this Privacy Policy to reflect changes in law, platform features or business practices. When we make material changes, we will display a notice inside your 99bt account for at least 14 days before the changes take effect. The "Last updated" date at the top of this page always shows when the current version was published. Continuing to use 99bt after that date means you accept the updated policy.

12. Reach Our Privacy Team

For any privacy question, data access request or complaint, contact us through 24/7 Live Chat on 99bt.best or inside the 99bt app. Our team is available around the clock and will route your request to the relevant data-protection contact internally.

We do not handle privacy requests by email to prevent phishing risk. Live Chat is the only verified channel for privacy communication with 99bt.